FAQ

1. Can I book tickets for infants on osakaconnect.com?

Yes, you can book tickets for infant under two years of age on osakaconnect.com. Make sure they have valid proof-of-age documents, when they’re checking in, and remember that infants must be accompanied by an adult-at least 18 years old. You can book no more than one infant per adult {hey, you try dealing with luggage, tickets, airport queues and two screaming babies by yourself}. To avail infant fares, the infant must be under 24 months of age throughout the entire itinerary that you’re booking. This includes both outbound and return journey’s. If the infant is 24 months or above on the return journey, you need to make a separate booking using a child fare.

2. What’s an E-Ticket?

An e-ticket {electronic ticket} is a paperless electronic document with a unique confirmation number that neatly replaces the hassles of a paper ticket. When you purchase an e-ticket, we email it to you within 30 minutes of your booking. Simply print it out and bring it with you along with a valid photo ID to the airline counter when checking for your flight.

3. What is the maximum number of seats I can book?

A maximum number of 9 seats can be booked at one time. If you need to book for more than 9 travelers you will have to re-complete the booking process for the additional travelers.

4. How do I know my reservation was booked?

We’ll send you an SMS and an email to confirm your flight booking.

5. Do I need to confirm my flight reservation before I travel?

No, you don’t. Though, if you really want to, you can, by writing to our Customer Support Team at support@osakaconnect.com or by contacting the airline directly.

6. How do I confirm my seat assignments?

Osaka Air Travels Pvt Ltd doesn’t do pre-seating. Some airlines will confirm your seat assignments - their rules for doing so vary-so call your airline directly to check whether you get to choose your seat.

7. How do I get my ticket details?

We’ll send your e-ticket details to the email address, provided by you at the time of reservation.

8. How do I get boarding pass of a ticket?

Your boarding pass will be issued by the airline when you check-in for your flight online or at the airport. You can check-in online, up to 24 hours before your flight departure, and carry your boarding pass print-out when you arrive at the airport. To check-in online, you will need the airline confirmation code, a 6 digit alphanumeric code {e.g:A1B2CD} available in your itinerary. You can also receive a boarding pass from a check-in kiosk or the ticketing agent when you arrive at the airport.

9. Do I have to show my e-ticket confirmation at the airline check in counter?

Yes, you do. Most of the airports don’t allow you inside without a printout of your e-ticket, so be sure to carry one with you.

10. What if my E-Tickets are lost?

If this happens, email us immediately and we will send you a new e- ticket copy instantly. Or you can also visit the airport counter of the concerned airline and request for an e-ticket copy which might charge some cost.

11. How do I cancel a flight reservation?

You will need to either send us an email on support@osakaconnect.com or you can also contact us on (00 919249477777) to process your cancellation request.

12. How do I know what are the cancellation charges?

Each airline has different cancellation policy .The cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know what is applicable in your case, check the fare rules mentioned on the booking page when you are making your reservation.

13. How can I cancel my flight tickets?

If you wish to cancel your e-ticket, please contact us at (00 919249477777).We will review cancellation penalties with you and advise of any applicable refund. With osakaconnect.com The Travel Expert, you can cancel your flight no later than 24 hours before the time of departure. If it’s later than 24 hours, you need to contact the airline directly for cancellation.

14. How long does it take to process a refund?

We usually process the refund within 7 working days of cancellation. However, for the amount to reflect in your bank or credit card account is dependent on the time taken by your bank thereon. For any discrepancies and delays, kindly check directly with your bank or credit card company. Where the user has cancelled his/her booking directly with the airlines, he/ she will need to inform us with valid documentation to initiate the refund process. It is advisable to contact us within 48 hours of the cancellation request. Any later would require the user to send a scanned copy of your E-Ticket endorsed by the airline to us.

15. I still haven’t received my refund. What do I do?

We are extremely sorry for the delay. Drop in a mail to us at support@osakaconnect.com and let us know your concern. osakaconnect.com will get back to you at the earliest.

16. What is an amendment?

An amendment is a fancy word for change/rescheduling in your travel plan. You can change the date or time {or both} of your travel ; however, you cannot change the sectors on which you’re already booked. For example, if you are booked on a flight from Mumbai to New Delhi you can’t change your destination to Bangalore. Please note that airline changes are not allowed in case of amendments. However, you can cancel your existing reservation and rebook a different airline of your choice online

17. How do I make changes to a flight reservation?

Got questions or concerns? Call us on (00 919249477777) {standard STD / local charges apply} at your service 24 x 7 x 365 days support.

18. What does it cost to make an amendment?

All amendments come at a fee that varies from airline to airline. We’ll collect these charges from you when we make the changes to your travel plans. We’ll also collect the difference in fare, if any, applicable when the amendment is made.

19. How do I get my ticket after an amendment?

We’ll email your amended tickets within 60 minutes of making the change to the email address you used for the original booking.

20. Can I cancel my tickets after an amendment?

Yes, you can. However, sadly, you won’t be able to do it from your Osaka Air Travels Pvt Ltd. You’ll have to call our operation team to cancel amended tickets.(Refer to Osaka Air Travels Pvt Ltd ‘s cancellation policy for details). Contact our Help Desk No: (00 919249477777).

Cancellation rules and procedures are shown on the cancellation agreement.

21. How can I become a member of osakaconnect.com?

A. Open the URL www.osakaconnect.com.

B. Click on “Register Now” button, register page would get display.

C. User needs to fill mandatory details like agency name, owner name, address.

D. Check on the terms and conditions check box.

E. Click on the “Submit” button.

As user click on the submit button agency registration request will be send to the osakaconnect.com back office staff. On receiving request Back- Office will mail or phone within 48 hours.

If user does not get any response within 48- hours then he can drop a mail on email id support@osakaconnect.com.

22.How can I retrieve my password if I forgot the current password?

A. Open the URL www.osakaconnect.com

B. Click on the Forgot Password link, a pop up box would get display.

C. Enter Email Id which is registered in osakaconnect.com

D. Click on the “Get Password” button. As user click on the Get Password button a link goes to email id specified in the pop up box and click on the link , reset password page would get display.

E. User has to enter a new password.

F. Click on the “Reset “ button.

23. I have forgot my username and password how can I get it again?

User has to drop a mail on support@osakaconnect.com with the agency name and contact details.

24. Is there any charges of registration?

No, there is no registration charges to get registered with osakaconnect.com.

25. Is credit limit provided by the osakaconnect.com?

Yes,osakaconnect.com provides the credit limit to the agency based on registration terms and conditions and agency user can use his credit limit details on the credit limit and you can contact your sales representative .

26. What are the various services offered by osakaconnect.com?

· Flight booking

· Hotel booking

· Bus booking

· Cruise booking

· Tours and Sight Seeing.

27. How can I get details of business process and commission setting before registration?

For any query user can call any time to our help desk no (00 919249477777).

28. I want to know best flight fare deal of specific sector, how can I get it?

For any flight fare detail query user can call any time to help desk no (00 919249477777).

29. How can I get support if I face my technical problem?

For getting technical support user needs to drop a mail on support@osakaconnect.com with the screen shot of the problem.

30. I do not have any agency with osakaconnect.com but I want to book group flight fare, how can I book group?

User can drop mail on support@osakaconnect.com in order to book group flight fare along with the full details like sector, number of passengers, date.

31. What are benefits to become a member of osakaconnect.com?

As you are valuable osakaconnect.com partner, you will get the discount on every sales of air tickets, hotel reservations, and other travel services.

32. I have not log in portal since long now I am not able to log in , what should I do?

If a agency does not make any transaction within 30 days, then agency gets deactivated due to security reasons. Now user has osakaconnect.com for reactivation of agency account.

33. What is osakaconnect.com?

osakaconnect.com is an Anywhere To Anywhere airfare booking platform that allows you to book contracted special fares for the travel originating from +900 airlines across 120 countries.

34. How can I access my osakaconnect.com?

Registered users can access osakaconnect.com by clicking the link http://www.osakaconnect.com and proving the following details:

· User name

· Password

35. Does osakaconnect.com have consolidated air fares of low cost carriers as well?

Yes, osakaconnect.com has consolidated airfares of worldwide 300 low cost carriers.

36. Does the platform support last minute booking, change dates, cancel and even change the name of the travel if possible? And what are your fees?

Yes,osakaconnect.com as a booking and ticketing platform allows you to book last minute travel and allows ticketing as long as the flight is not under airport control. All fares offered on the platform are net.

37. Is it possible to combine online and offline booking through your platform?

Yes, we have a call center module (offline) and a Webservice (online).we can offer you either or both the platforms.

38. Where do you source your content for osakaconnect.com?

osakaconnect.com sources content from multiple GDS and direct connect with Airlines.

39. Can I have my company name and logo in osakaconnect .com?

Yes, you can .However, there is a cost associated with co-branding.

40. Please explain further on how to eliminate the credit card charges. I will book from anywhere to anywhere and I would like to give access to each traveler to book their own flight from anywhere to anywhere?

The only way you can eliminate credit card charges is by paying us through Bank Transfer. You can hold a security deposit with us and make payments through Wire Transfer for all bookings made through the platform. osakaconnect.com is a b2b platform .To allow travelers to book from anywhere to anywhere(B2B solution).

41. Can I retrieve old bookings?

Yes, you can retrieve all l bookings under your ID/Account Number.

42. I am unable to place the ticket order from the booking queue?

Please check if the ticket time limit of the itinerary has expired or there are sufficient funds available in your osakaconnect.com to issue the ticket order.

43. How do I pay for the tickets?

Currently, we accept payments through bank transfers, cheques and bank draft which will be credited to your deposit account for your use. Tickets can be paid via bank transfers and credit cards. Please note that our payment gateway service provider would charge a transaction fee of 2.5% on the total amount.

44. How do I get my ticket after an amendment?

Your amended ticket will be available in the “Ticketed Bookings” section of your account. We can also email you the amended ticket if requested.

45. How long does it take to process a refund?

The refund can vary depending on the airline fare rules and the type of refund i.e.,fully Refundable, Partially Refundable And No Show. Please refer to license agreement for more details .This could vary from 7 days in case of a fully refundable ticket to more than 21 days for a partially refundable ticket.

· Select Refundable or Non –Refundable while booking your tickets.

· Select cancellation policy agreement and we can see the full details regarding cancellation policy on category based.

46. How do I cancel my flight?

Please furnish the osakaconnect.com booking reference number, address, cancellation or refund request to support@osakaconnect.com.Our 24*7 operations team will review the request and revert accordingly.

47. If I need to cancel my flight, what is the latest time before I can do this?

You can cancel the flight before the aircraft is under the airport control.

48. What does it cost to make an amendment?

All changes will attract a fee that varies from airline to airline. In addition to this fee, charges an amendment handling fee per passenger per ticket.

49. How do I confirm my seat?

osakaconnet.com doesn’t allow any pre–seating. You can contact airlines directly.

50.Who is an airline consolidator?

Airline consolidators are ticketing brokers who buy seats in bulk from the airline, then resell them to travel agents, often those who specialize in discount international travel (known as “bucket shops”) or sometimes directly to the public.

51. What is the advantage of buying tickets from an airline consolidator and not the airline directly?

Purchasing from a consolidator results in lower fares which are sometimes more than 70% lower than the airline published fares. This is on account of exclusive relationship between them because of the big volumes of business, consolidators bring to the airlines.

52.Consolidator fares of which all countries can be accessed on osakaconnect.com?

osakaconnect.com offers consolidator fares from +900 airlines across 70 countries including UK, US, India, Greece, Cyprus, Singapore, Australia and Canada .

53. As an airline consolidator does osakaconnect.com consolidate fares directly from the airlines?

No, osakaconnect.com doesn’t connect with airlines directly, but integrates with multiple GDS to access and provide you the best consolidator fares across the globe.

54.Can an offline travel agent use the consolidator fares available on osakaconnect.com and convert to online reservation system?

Yes, osakaconnect.com presents you with the privilege to use osakaconnect.com ,white label solution to transform your travel business from offline to online, powered by the vast repertoire of consolidated airfare content available on osakaconnect.com. To try osakaconnect.com register here: htttp://www.osakaconnect.com

55. How do I register for osakaconnect.com to access lowest consolidator fares?

To access the lowest consolidated airfares from +1200 airlines across 70 countries available on osakaconnect.com you may register at osakaconnect.com and our representative will contact you.

56. What is the advantage of booking consolidator fares on osakaconnect.com ?

osakaconnect.com has the largest network of consolidated airfares from +1200 airlines across 70 countries. osakaconnect.com integrates with multiple Gds to provide you the best consolidated airfare deals. osakaconnect.com has the best SOTO/SITI consolidated airfare deals that can help you save up to 60% on your costs. Customers of osakaconnect.com can transact in multiple currencies without any possible loss incurred due to fluctuation in currency exchange rate. To try osakaconnect.com register osakaconnect.com

57.Does osakaconnect.com provide airline consolidator services?

Yes, osakaconnect.com is a global b2b anywhere-to-anywhere largest air travel consolidation services company. osakaconnect.com enables travel organizations with intelligent fare management & pricing tool that interface multi-gds content including public, private and market specific airfares.

58. What is the eligibility to become a osakaconnect.com user and get access to consolidator airfares?

To take advantage of the lowest consolidated airfares, any travel agent / tour operator / travel management company/OTA engaged in the business of air ticketing can register for a free trial of osakaconnect.com here: http://www. osakaconnect.com

59. How do I know my reservation was booked?

You will receive the airline PNR and transaction id when the booking is confirmed. The same can also be viewed in the ‘booking queue’ section on the platform .The procedures are below:

· Select option button.

· Select bookings.

· Select the product type and enter the booking date.

· Detailed list for booking Confirmed And Failed appears.

60. How do I get my e-ticket details?

You can retrieve & print e-tickets from the ticketed queue on osakaconnect.com, once the e-tickets are issued.

61.Can I retrieve old bookings?

Yes, you can retrieve all bookings made under your id/account number

62.How do I change my flights after it is booked?

You have to contact our reservation team for assistance. Please write support@osakaconnect.com with the changes required along with the booking reference number. Our 24×7 operations team will assist you to change the booking and issue a new booking reference number that can be retrieved from the ‘booking queue’ on osakaconnect.com

63.How do I get my logo to show on the client receipt?

You may email your logo to us and we will update the logo on your osakaconnect.com profile which will be displayed on the e-tickets issued from your account. Please note that a cost is associated with customized branding.

64.Currently the booking status for the PNR is pending?

If a PNR is pending or wait-listed, please email the booking reference number to our back office team for confirmation. Once the booking is confirmed, the booking status will change from pending or wait-listed to ‘booked’ and will be available in the booking queue on osakaconnect.com.

65.Can we pay by credit card on osakaconnect.com?

Yes, you can pay by credit card. Please select “pay by credit card” option while you issue the ticket order. Please note that our payment gateway service provider would charge a transaction fee of 2.5% on the total amount

66.How do I pay for the tickets?

Currently, we accept payments through bank transfers, cheques and bank draft which will be credited to your deposit account for your use. Tickets can be paid vide bank transfers and credit cards. Please note that our payment gateway service provider would charge a transaction fee of 2.5% on the total amount.

67.Are the rates available on osakaconnect.com, net or commissionable?

All fares/rates displayed on osakaconnect.com are net rates .

68.Why is my booking status “not booked”?

osakaconnect.com may not be able to create a PNR due to many reasons (non-availability of seats in a particular segment in the selected itinerary, session time out between the airline reservation system and osakaconnect.com.). In such cases, you may mail the screen shot of the itinerary to support@osakaconnect.com for our 24×7 operations team to revert with fares based on the current availability.

69.How do I make changes to a flight reservation?

You will have to contact our reservation team for the same. Please write to support@osakaconnect.com with the changes required along with the booking reference number to revert accordingly.

70.What are the cancellation charges?

Cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know what’s applicable in your case, check the fare rules mentioned on the booking page when you’re making your reservation (in case you missed it then, you can always go back to your account and check out your booking pages). Apart from the cancellation charges levied by the airline, osakaconnect.com charges a service fee as agreed in the license agreement.

71.What are SOTO fares?

SOTO means ‘Sold Outside Ticketed Outside’ in airfare terms. It means fares originating outside of one’s own country/location. For example, a person in India wants to book a ticket for travel from New York to London it would be termed as a SOTO fare.

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