Terms of Service

This Website www.osakaconnect.com (the “Website”) including the Mobile phone version of Website, Smartphone App. platforms such as iOS, Android, Windows, published and maintained by Osaka Connect Dot Com Pvt.Ltd (“Osakaconnect.com”), a Company incorporated under the Companies Act 1956 and existing in accordance with the laws of India ( together with its subsidiaries and other affiliates or “Osakaconnect.com”). By accessing or using this Website or by using the Service on the website you agree to be bound by these Terms and Conditions set forth below including any additional guidelines and future modifications. When you access any sub Website, Webpage, Hyperlink (whether belonging to an ‘associate’ of “Osakaconnect.com “or otherwise ) through this Website, then such sub website may have its own terms and conditions of use which is specific to such sub Website, Webpage, Hyperlink. The sub Websites, Webpages, hyperlinks may contain such additional terms and conditions of use as may be set out in such sub Websites, Webpages, Hyperlinks.

Osakaconnect.com” may add to, change or remove any part of these Terms and Conditions of use at any time, without notice. Any changes to these Terms and Conditions of use or any terms posted on this Website apply as soon as they are posted. You shall revisit the “Terms and Conditions” link from time to time to stay well-informed of any changes that this “Website” may introduce.

Your agreement to Terms & Conditions for availing the services of “Osakaconnect.com
This Terms and Conditions is a legal contract between you being, an individual customer, user, or beneficiary of this service, and Osaka Connect Dot Com Pvt.Ltd (“Osakaconnect.com”) having its registered office at SECOND FLOOR ,OSAKA BHAVAN, V/1134, OPP OLD MUNICIPAL OFFICE, ANGAMALY, Ernakulam, Kerala, 683572.

Osakaconnect.com” acts as an “Intermediary” exclusively to assist customers in gathering travel information, determining the availability of travel related products and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for facilitating travel requirements. You hereby acknowledge that “Osakaconnect.com” merely provides intermediary services in order to facilitate services to you. “Osakaconnect.com” is not the last mile service provider to you and therefore “Osakaconnect.com” shall not be deemed to be responsible for any lack or deficiency of services provided by any person, service provider or entity including Airlines, Hotels, Activity Providers or similar Agencies, you shall engage or hire from the content available on this Website.

Use of www.osakaconnect.com Website
As a condition of your use of this Website, you warrant that:

  • You possess the legal authority to create a binding legal obligation and enter into these Terms of use.
  • You will use this Website in accordance with the Terms of use
  • You will use this Website to make only legitimate reservations for you or for another person for whom you are legally authorized to act
  • You will inform such other persons about the Terms of use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto,
  • You will provide your proper and accurate Name (as per Passport or any other official ID), Address, Email ID, Mobile Phone Number etc. You will be solely responsible for the Information provided and in case of any error or mistake in provision of information, “Osakaconnect.com” will not be liable for the same
  • All information supplied by you on this Website is true, accurate, current and complete
  • If you have an Online Account with this Website, you will safeguard your Login details, Login ID and Password and will supervise the same. You will be completely responsible for any use or misuse of your account by you and any other person other than you.

Osakaconnect.com” retains the right in its sole discretion to deny access to anyone to this Website and the services we offer, at any time without notice and for any reason, including, but not limited to, for violation of these Terms of use.

www.osakaconnect.com Website and its content
This Website is only for your personal use. You shall not copy, license, adapt, distribute, exchange, modify, sell or transmit any content or material from this Website, including but not limited to any text, images, audio, video or links for any business, commercial or public purpose.

Osakaconnect.com” grants you a non-exclusive, non-transferable, limited right to enter, view, use and transact on this Website. You agree not to interrupt or attempt to interrupt the operation of this Website in any way. Access to certain areas of the website may only be available to Registered Members. To become a Registered Member, you may be required to answer certain questions and provide certain details. Answers to such questions and details are mandatory. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.

You understand that except for information, products or services clearly indicated as being supplied by “Osakaconnect.com”, we do not operate, control, or endorse any information, products or services on the Internet in anyway. You also understand that “Osakaconnect.com” cannot and does not guarantee or warrant that files available for downloading through the Website will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy your particular requirements and for accuracy of data input and output.

Osakaconnect.com” may add, change, discontinue, remove or suspend any other content or services posted on this Website, including features and specifications of products described or depicted on the Website, temporarily or permanently, at any time, without prior notice and without liability.

Communication Policy of this Website
  • Upon transacting on this Website, you may receive an Email from “Osakaconnect.com” informing the status of your transaction. The Email will be sent to the Email address provided by you and “Osakaconnect.com” is not responsible towards the receipt of the said Email in your inbox. You will have to take due care and caution and you are responsible for entering the proper and accurate contact details including your name (as per Passport), Email ID to ensure that we can effectively communicate with you.
  • The customer acknowledges that, the SMS (Short Messaging Service) provided by “Osakaconnect.com” is an additional facility provided for the customer’s convenience. It is not mandatory under the law in force to provide SMS alerts to the customers. In case you do not receive any SMS for whatsoever reason, “Osakaconnect.com” is not liable for the same.
  • Osakaconnect.com” is not responsible to provide information on any change in Flight Schedules, Cancellation status of Airlines / Hotels etc.
  • Any grievance regarding the service should be communicated as per the grievance policy laid out herein.

All materials on this Website, including but not limited to audio, images, software, text, icons, logos and such like (the “Content”), are protected by Copyright under International Conventions and Intellectual Property Laws. You cannot use or license the Content, except as specified herein. You agree to follow all instructions on this Website limiting the way you may use the Content.

There are a number of Proprietary Logos, Service Marks and Trademarks found on this Website whether owned / used by “Osakaconnect.com” or otherwise. By displaying them on this Website “Osakaconnect.com” is not granting you any license to utilize those Proprietary Logos, Service Marks, or Trademarks. Any unauthorized use of the Content may violate Copyright Laws, Trademark Laws, the laws of privacy and publicity, civil and criminal statutes.

The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and service providers.

While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website.

Visa Guidelines
Make sure that you carry a valid visa for the countries you will be visiting or transiting through and please check with the concerned Airlines and Embassies / Consulates of respective countries, for concerned Visa requirements

Rights of “Osakaconnect.com
If you send any communications or materials to “Osakaconnect.com” by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by “Osakaconnect.com”, as non-confidential.

You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way “Osakaconnect.com” uses such material.

Any material submitted to this Website may be adapted, broadcasted, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by “Osakaconnect.com” anywhere in the world, in any medium, forever.

Rights of other’s
If this Website contains bulletin boards, chat rooms, blogs, access to mailing lists or other message or communication facilities, you agree to use the same only to send and receive messages and materials that are proper and related thereto. By way of example and not as a limitation, you agree that when using this Website or any facility available herein, you shall not do any of the following:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others
  • Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information
  • Upload or attach files that contain software or other material protected by Intellectual Property Laws (or by rights of privacy and publicity) unless the user owns or controls the rights thereto or has received all consents thereof as may be required by law
  • Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another’s computer
  • Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded
  • Falsify the origin or source of software or other material contained in a file that is uploaded
  • Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a Forum that the user knows, or reasonably should know, cannot be legally distributed in such manner
  • Use this Website or its contents for any commercial purpose
  • Make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand
  • Access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission
  • Violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website
  • Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure
  • Deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or ‘frame’, ‘mirror’ or otherwise incorporate any part of this Website into any other website without our prior written authorization
  • Not to host, display, upload, modify, publish, transmit, update or share the following: i) Information belonging to another person for which the user does not have any right ii) Information that is hateful, grossly harmful including harmful to minors, pedophilic, invasive of another privacy, racially, ethnically objectionable, disparaging, encouraging money laundering or gambling iii) Information that infringes any Patent, Trademark, Copyright or other Proprietary Rights iv) Information that deceives or misleads the addressee about the origin of such message or communicates any information which is grossly offensive or menacing in nature v) Information that threatens the unity, integrity, defense, security or sovereignty of the Republic of India, friendly relation with foreign states or public order or cause incitement to the commission of any cognizable offence or prevents investigation of any offence or insulting any other nation vi) Information that impersonates another person

If your booking or account shows signs of fraud, abuse, or suspicious activity, “Osakaconnect.com” may cancel any travel or service reservations associated with your name, Email address, or account, and close any associated “Osakaconnect.com” accounts. In addition, “Osakaconnect.com” may verify (i.e. preauthorize) your credit card. If you have conducted any fraudulent activity, “Osakaconnect.com” reserves the right to take any necessary legal action and you may be liable for monetary losses to “Osakaconnect.com” including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please may contact “Osakaconnect.com” Customer Service.

Osakaconnect.com” reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of “Osakaconnect.com” systems as well as its client’s interests are and remain, well-protected. Towards this end, “Osakaconnect.com” may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.

If “Osakaconnect.com”, in its sole and exclusive discretion, concludes that the said transactions are not or do not reasonably appear to be, authentic, enforceable or valid, then may cancel the said orders at any time up before the scheduled time of departure of the “Osakaconnect.com” relevant Flight or before the expected date of visit to any Property booked through “Osakaconnect.com”.

Rules of Service and Availability
The products and services displayed on the Website may not be available for purchase in your particular country or locality. The reference to such products and services on the Website does not imply or warrant that these products or services will be available at any time in your particular geographical location. The products and services also are subject to availability, “Osakaconnect.com” shall not be responsible if at the time of completing the transaction on the Website, the product is not available or is sold out. You should check with Customer Support for the availability of specific products and services in your area.

All the products and services available on the Website are governed by the rules of service and regulations including the Terms of Contract of Carriage, of the respective service provider. You are requested to refer to, familiarize and abide by those rules of service and regulations of the respective service provider, prior to booking with us.

Transmitted material
Internet transmissions are never completely private or secure. You understand that any message or information you send to this Website may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted. Sending a message to “Osakaconnect.com” does not cause “Osakaconnect.com” to have any special responsibility to you.

The copyright in the contents of this Website belong to “Osakaconnect.com”. Accordingly “Osakaconnect.com” reserves all rights. Copying of part or all the contents of this Website without permission of “Osakaconnect.com” is prohibited except to the extent that such copying/ printing is necessary for the purposes of availing of the paid services provided.

Offers, contests and interactions
This Website may contain contests that require you to send in material or information about yourself or offer prizes. Each offers, contest and interactions has its own rules, which you must read and agree to before you participate.

Disclaimer and No Warranties
You hereby acknowledge that “Osakaconnect.com” is an intermediary and is not liable for any 3rd party (suppliers) obligations due to rates, quality, and all other instances, whether to any such subscribers or otherwise. You expressly agree that, use of the services and this Website is at your sole risk. It is your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advices, services, merchandise and other informations provided through this Website or on the internet generally. We do not warrant that the service will be uninterrupted or error-free or that defects in this Website will be corrected.

The materials on this Website are provided and “as available,” “with all faults” basis and without warranties or representations of any kind either expressed or implied. Information’s, software, products, and services contained on this Website, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by “Osakaconnect.com” , “Osakaconnect.com” Affiliates and their respective suppliers. The material in this Website could include technical inaccuracies or typographical errors. “Osakaconnect.com” may make changes or improvements at any time. To the fullest extent permissible pursuant to applicable law, “Osakaconnect.com” disclaims all warranties of merchantability, relating to the information and description of the Hotels , Airlines or any other travel products displayed on this Website (including, without limitation, the pricing, photographs, list of amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. Hotels or any other ratings displayed on this Website are intended as only general guidelines, and “Osakaconnect.com”, “Osakaconnect.com” Affiliates and their respective suppliers do not guarantee the accuracy of the ratings.

Osakaconnect.com”, “Osakaconnect.com” Affiliates and their respective suppliers make no guarantees about the availability of specific products and services. “Osakaconnect.com” may make improvements and / or changes on this Website at any time. “Osakaconnect.com” and its third party suppliers, licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the services, the site or any reference sites in terms of correctness, accuracy, reliability, or otherwise.

Osakaconnect.com” does not warrant that the functions contained in this Website will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavor to ensure your fullest satisfaction

Osakaconnect.com” does not warrant or make any representations regarding the use of or the result of the use of the material on this Website in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as Airlines, Hotel owners and Tour operators.

You acknowledge that this Website is provided only on the basis set out in these Terms and Conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunication services or as a result of any maintenance or other service work carried out on this Website. “Osakaconnect.com” does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability / inability to access or to use this Website.

General Provisions

Indemnification & Limitation of Liability
You agree to indemnify, save, and hold “Osakaconnect.com”, its affiliates, contractors, employees, officers, directors and agents harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation, legal fees and expenses, arising out of or related to your use or misuse of the Services or of this Website, any violation by you of this Agreement, or any breach of the representations, warranties, and covenants made by you herein.

In no event will “Osakaconnect.com” be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation, lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever ) arising out of or relating to (i) this agreement, (ii) the services, this Website or any reference Website, or (iii) your use or inability to use the services, the Website ( including any and all materials) or any reference Websites. In no event will “Osakaconnect.com” or any of its contractors, directors, employees, agents, third party partners, licensors or suppliers’ total liability to you for all damages, liabilities, losses, and causes of action arising out of or relating to (i) this Agreement, (ii) the Services, (iii) your use or inability to use the Services or this Website ( including any and all Materials ) or any reference Websites, or (iv) any other interactions with “Osakaconnect.com”, however caused and whether arising in contract, tort, including negligence, warranty or otherwise, exceed the amount paid by you, if any, for using the portion of the Services or the Website giving rise to the cause of action or One Thousand Rupees ( Rs.1000 ), whichever is less.

Privacy Policy
Osakaconnect.com” believes in protecting your privacy. Please review our current Privacy Policy, which also governs your use of this Website, to understand our practices: Privacy Policy – https://www.osakaconnect.com

Osakaconnect.com” may provide you with notices and communications by Email, regular mail or postings on this Website or by any other reasonable means. Except as otherwise set forth herein, notice to “Osakaconnect.com” must be sent by courier or registered mail to: Osaka Connect Dot Com Pvt.Ltd (“Osakaconnect.com”) having its registered office at SECOND FLOOR ,OSAKA BHAVAN, V/1134, OPP OLD MUNICIPAL OFFICE, ANGAMALY, Ernakulam, Kerala, 683572.

The failure of “Osakaconnect.com” to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by “Osakaconnect.com”.

Grievance Policy
Osakaconnect.com” strongly believes in a sincere and transparent approach to its users. This policy document aims at minimizing instances of customer complaints, grievances and disappointments via channelized approach, review and redressal.

You can file a grievance or share your feedback towards the services rendered by “Osakaconnect.com” or any other issues.

In order to make “Osakaconnect.com” grievances redressal channels more meaningful and effective, a structured system has been put in place. This system will ensure that the complaints are redressed seamlessly and well within the stipulated time frame.

As the acceptance terms of use constitute a valid and binding agreement, “Osakaconnect.com” may elect to resolve any dispute, controversy or claim arising out of or relating to this Agreement or Services provided in connection with this Agreement by binding Arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. Any such dispute, controversy or claim referred to and decided by a Sole Arbitrator appointed and nominated by “Osakaconnect.com” and you by agreeing to the terms and conditions herein consent to the Arbitration. The arbitration shall be conducted in Kochi, India and judgment on the arbitration award may be entered in any court having jurisdiction thereof. The language of Arbitration shall be English.

Either you or “Osakaconnect.com” may seek any interim or preliminary relief from a court of competent jurisdiction in Kochi, India, necessary to protect the rights or the property of “Osakaconnect.com” (or its agents, suppliers, and subcontractors), pending the completion of arbitration.

Governing Law and Forum for Disputes
Except as otherwise agreed by the parties or as described in the Arbitration section above, you agree that any claim or dispute you may have against “Osakaconnect.com” must be resolved by a court located in Kochi, India. You agree to submit to the personal jurisdiction of the courts located within Kochi, India for the purpose of litigating all such claims or disputes. This Agreement shall be governed by the laws of India, without giving effect to any principles of conflicts of law.

How to reach “Osakaconnect.com
Log-in to www.osakaconnect.com /support and select the appropriate options to log your request / issue. ( Make sure to keep your Reference ID ready when you log a request with us). You can also reach us via Twitter and Facebook.


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Osaka Connect Dot Com. Pvt. Ltd. - Angamaly Branch

Osaka Bhavan, Near Cochin International Airport, Thrissur Road, Angamaly, Kerala, India